Overview:
Insurance providers must manage a variety of forms and claims while staying compliant and customer-focused. Faster processing and clearer sentiment visibility drive retention. .
Challenge:
Claims processing inefficiencies and limited insight into policyholder satisfaction.
Document IQ Helps:
• Digitizes and classifies FNOL, claim forms, and approval letters.
• Flags missing info, policy overlaps, or discrepancies.
Pulse IQ Helps:
• Monitors policyholder sentiment from emails, service calls, or surveys.
• Highlights emerging dissatisfaction trends or retention risks.
