Overview:
Logistics firms rely on seamless paperwork and proactive service recovery to meet deadlines. Delays often originate from document inefficiencies or untracked sentiment at key points.
Challenge:
Eliminating manual bottlenecks and proactively addressing service gaps.
Document IQ Helps:
• Extracts info from delivery logs, shipping docs, and customs forms.
• Sorts and routes forms to appropriate teams automatically.
Pulse IQ Helps:
• Monitors field staff and driver sentiment to flag potential issues.
• Tracks delivery feedback for operational bottlenecks.
