Customer Experience · Conversation
Negotiation Agent
Manages seller and buyer conversations within defined negotiation bounds.
Buyer and seller conversations stall or drift outside approved terms.
- Function
- Sales
- Industry
- Automotive
- Capability
- Conversation
Business problem
Negotiations happen across calls, messages and email. Without shared bounds, responses are slow and inconsistent, and terms can move outside what the business would approve.
What the agent does
Input → Intelligence → Decision → Action
- 01 · Input
Conversation history, offer context and negotiation bounds
- 02 · Intelligence
Position and response reasoning
- 03 · Decision
The next response within approved bounds
- 04 · Action
Respond, counter or hand over to a person
Agent workflow
How the Negotiation Agent runs.
01
Signal
A buyer or seller responds to an offer.
02
Context
Offer history, pricing and bounds are gathered.
03
Reasoning
The agent drafts the next response.
04
Bounds check
Responses are kept within approved negotiation limits.
05
Hand-over
Requests outside bounds are passed to a person.
06
Outcome
Conversations move forward consistently.
Capabilities
- 01
Bounded responses
Negotiates only within approved limits.
- 02
Conversation memory
Keeps full context across channels.
- 03
Counter-offer drafting
Proposes responses grounded in offer context.
- 04
Human hand-over
Escalates when judgment is required.
Human oversight
Negotiation limits are defined by the business, and anything outside them is handed to a person.
- Bounded automation
- Approved guardrails
- Human oversight
- Escalation when judgment is required
Business impact
- Faster response times
- More consistent negotiations
- Reduced manual coordination
- Better visibility into deal progress
Related
Related agents, solutions and industries.
Solutions
Industries
Case studies
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