Retrieval-Augmented Generation That Survives an Audit

Grounding is a control, not a feature

In BFSI, healthcare and public sector work, an answer without a source is a liability. Every generated statement should resolve back to a document, a claim line, or a transaction record that a reviewer can open.

Design rules we hold to

These constraints cost a little accuracy on paper and buy an enormous amount of trust in production.

• Cite the source record for every material claim
• Retain the retrieved context alongside the output for review
• Never let a model invent an identifier, amount, or date
• Score confidence and route low-confidence cases to humans
• Version prompts, indexes and models so results are reproducible

Evaluation before expansion

Build a labelled evaluation set from real historical cases before rollout. Precision on the ten questions your team actually asks matters more than a benchmark score.